Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Talkey.
Table of Contents
Your Privacy Matters
At Remelith Inc., we are committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy explains our practices regarding the collection, use, and protection of your data when you use the Talkey mobile application.
1. Privacy Overview
This Privacy Policy applies to the Talkey mobile application ("App") operated by Remelith Inc. ("we," "us," or "our"). It describes how we collect, use, store, and protect your personal information in compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
Key Privacy Principles
- Transparency: We clearly explain what data we collect and why
- Purpose Limitation: We only use your data for specified, legitimate purposes
- Data Minimization: We collect only the data necessary for our services
- Security: We implement robust security measures to protect your data
- User Control: You have rights and choices regarding your personal data
Quick Summary: We collect minimal data necessary to provide language learning services, never sell your personal information, and give you full control over your data with easy-to-use privacy tools.
2. Information We Collect
Personal Information You Provide
- Account Information: Name, email address, username, password
- Profile Information: Profile picture, language preferences, learning goals
- Learning Content: Flashcards you create, notes, progress data
- Communication Data: Messages in forums, feedback, support requests
- Payment Information: Billing details for premium subscriptions (processed by third-party payment processors)
Information Automatically Collected
- Usage Data: App features used, time spent learning, session frequency
- Device Information: Device type, operating system, app version, unique device identifiers
- Performance Data: App crashes, loading times, error reports
- Location Data: General location (country/region) for content localization (with your consent)
Information from Third Parties
- Social Media: If you sign up using social media accounts (optional)
- Analytics Services: Aggregated usage statistics from analytics providers
- App Stores: Purchase and download information from Apple App Store or Google Play Store
Data Minimization: We only collect information that is necessary to provide and improve our language learning services. You can use many features of Talkey without providing optional information.
3. How We Use Your Information
Service Provision
- Create and maintain your user account
- Provide personalized language learning experiences
- Track your learning progress and achievements
- Synchronize your data across devices
- Process subscription payments and manage billing
Communication
- Send important service announcements and updates
- Respond to your support requests and feedback
- Send educational content and learning tips (with your consent)
- Notify you about new features and improvements
Improvement and Analytics
- Analyze app usage to improve user experience
- Identify and fix technical issues and bugs
- Develop new features and learning content
- Conduct research on language learning effectiveness
Legal and Security
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service and community guidelines
- Respond to legal requests and court orders
Legal Basis (GDPR): We process your data based on contract performance, legitimate interests, legal compliance, and your consent where required. You can withdraw consent at any time.
4. Information Sharing and Disclosure
We Never Sell Your Personal Information: We do not and will never sell, rent, or trade your personal information to third parties for marketing purposes.
When We Share Information
We may share your information only in the following limited circumstances:
Service Providers
- Cloud hosting and data storage providers
- Payment processing companies
- Analytics and performance monitoring services
- Customer support platforms
- Email and communication services
Legal Requirements
- To comply with applicable laws and regulations
- To respond to legal process, court orders, or government requests
- To protect our rights, property, or safety
- To investigate fraud or security incidents
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
With Your Consent
We may share information for other purposes with your explicit consent, such as participating in research studies or connecting with language learning partners.
Data Processing Agreements: All service providers are bound by strict data processing agreements that require them to protect your information and use it only for specified purposes.
5. Your Privacy Rights
You have important rights regarding your personal information. Here's how you can exercise them:
Access Your Data
Request a copy of all personal information we have about you.
Update Information
Correct or update your personal information through your account settings.
Data Portability
Export your data in a machine-readable format to transfer to another service.
Delete Your Data
Request deletion of your personal information, subject to legal requirements.
How to Exercise Your Rights
- In-App Settings: Access most privacy controls directly in the Talkey app
- Privacy Dashboard: Visit your online privacy dashboard at talkey.app/privacy-dashboard
- Email Request: Contact us at privacy@talkey.app with your request
- Support Chat: Use the in-app support chat for immediate assistance
Response Time: We will respond to your privacy requests within 30 days (or sooner as required by applicable law). Identity verification may be required for security purposes.
6. GDPR Rights (EU Users)
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
Right to Object
Object to processing of your personal data for direct marketing or legitimate interests.
Right to Restrict Processing
Request that we limit how we process your personal data in certain circumstances.
Right to Withdraw Consent
Withdraw your consent for data processing at any time (where consent is the legal basis).
Right to Lodge a Complaint
File a complaint with your local data protection authority if you believe we've violated GDPR.
Legal Basis for Processing
- Contract Performance: Processing necessary to provide Talkey services
- Legitimate Interests: Improving our services, security, and fraud prevention
- Legal Compliance: Meeting legal obligations and regulatory requirements
- Consent: Marketing communications and optional features (withdrawable)
EU Representative: For GDPR-related inquiries, contact our EU representative at eu-privacy@talkey.app or our Data Protection Officer at dpo@talkey.app.
7. CCPA Rights (California Users)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
Your CCPA Rights
Right to Know
Request information about personal information we collect, use, disclose, and sell.
Right to Delete
Request deletion of personal information we have collected from you.
Right to Opt-Out
Opt out of the sale of personal information (Note: We do not sell personal information).
Right to Non-Discrimination
We will not discriminate against you for exercising your CCPA rights.
Categories of Personal Information
In the past 12 months, we have collected the following categories of personal information:
- Identifiers (name, email, username)
- Commercial information (subscription details, purchase history)
- Internet activity (app usage, preferences)
- Geolocation data (general location for content localization)
- Education information (learning progress, achievements)
How to Exercise CCPA Rights
- Call our toll-free number: 1-800-TALKEY-1
- Submit a request at talkey.app/ccpa-request
- Email us at ccpa@talkey.app
- Use the Do Not Sell My Personal Information link in our app
Verification Required: To protect your privacy, we may need to verify your identity before processing CCPA requests. We will respond within 45 days (extendable by 45 days if needed).
8. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- Access Controls: Role-based access with multi-factor authentication
- Network Security: Firewalls, intrusion detection, and monitoring systems
- Regular Updates: Security patches and system updates applied promptly
- Secure Infrastructure: Cloud hosting with enterprise-grade security certifications
Organizational Measures
- Employee Training: Regular privacy and security training for all staff
- Background Checks: Security screening for employees with data access
- Incident Response: Documented procedures for security breach response
- Third-Party Audits: Regular security assessments by independent experts
- Data Minimization: Collect and retain only necessary information
Compliance Certifications
Security Incident Reporting: If you suspect a security issue or unauthorized access to your account, please contact us immediately at security@talkey.app or through the app's emergency contact feature.
15. Contact Information
For privacy-related questions, concerns, or requests, please contact us:
Privacy Contacts
Data Protection Officer: dpo@talkey.app
Privacy Team: privacy@talkey.app
GDPR Inquiries: eu-privacy@talkey.app
CCPA Requests: ccpa@talkey.app
Security Issues: security@talkey.app
Mailing Address
Remelith Inc.
Attn: Privacy Officer
123 Innovation Drive, Suite 100
San Francisco, CA 94105
United States
Quick Privacy Actions
Your Privacy, Our Priority
We're committed to transparency and giving you control over your personal information. If you have any questions about this Privacy Policy, please don't hesitate to contact us.